Processing & Shipping
We offer shipping to almost every country/region in the world. The time frame for order delivery is divided into two parts.
- Processing time - All of our items are handmade to order, ensuring you get a piece made just for your special day. Once you have placed your order we will send you a confirmation email and another when the product is dispatched. Please allow 2-4 weeks to create your order, plus shipping.
- Shipping Time - This refers to the time it takes for items to be shipped from our us to the destination. Express shipping is offered on Australian orders is a flat rate of AUD $10 arriving within 1-3 business days, USA is AUD $25 arriving in 6-8 business days, the UK is AUD $30 and arrives within 8-10 business days, NZ is $18 and arrives in 7 business days. The rest of the world is $35 and has variable arrival times. Please contact us if you are not in a country mentioned and we can give you an estimate.
Am I able to track my package?
Yes. All orders will have the ability to be tracked. Tracking details will be emailed to the email address you provide at checkout when the order is dispatched from our studio in Brisbane Australia. You are also able to email as at anytime via email@example.com
Do I have to sign for the package.
For Australia deliveries you can opt to include a signature for an extra $2.95 which is available when selecting your shipping option.
Please refer to our Refunds policy for assistance with refunds & returns.